Quotes are valid for 30 calendar days from the date of quotation. Your order is not booked until a booking fee has been received. Once your booking fee has been received you are in a legally binding contract with Jax’s Cakes ‘N’ Bakes, it is your responsibility to have checked all the details on the order form to check that they are accurate as this is how your order will be made. You will be informed of the price on your booking form, this price is final unless you change the menu. Change in menu might not always be possible and may result in a price increase.
On occasion Jax will photograph her food and she reserves the right to use any photographs for display or promotion without compensation to you.
Payment & Cancellation
For events the booking fee is 50%. For event orders the balance needs to be paid two weeks before the event. Jax shall contact you three weeks before to remind you. Late payments will incur a £25 charge.
Should you cancel your order, charges are as follows;
More than ninety days prior to the date = booking fee only.
Ninety days to one calendar month prior to the date = booking fee plus half the remaining cost.
Less than one calendar month prior to the date = full amount
Any payments previously made are not refundable. This is due to Jax having turned down other customers, but should you move your wedding date and she has availability you could change the date. In the unlikely event that Jax needs to cancel your order any money will be refunded.
Complaints are very rare. Jax puts a lot of time and effort in to each order to make them perfect. If for any reason you are not happy, please get in touch within 24 hours, you need to return the food so that Jax can inspect it. If the order is not returned then no refund will be offered. No refund will be offered if the person collecting the order was happy with the design. If a refund is agreed both parties agree not to post any negative information about the other on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
Jax’s cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. Jax can accommodate allergies however her kitchen isn’t a specialised free from kitchen so all though she will do her best to not cross contaminate by using separate equipment the cakes will still be prepared in the same environment. It is your responsibility to notify Jax of any allergies.